About EFU

Defining excellence since 1932

Our Beginning

1930’s

In the early 30s of the 20th century, under the inspiration of the Quaid-e-Azam Mohammad Ali Jinnah, there began to appear signs of economic renaissance of the Muslims of India. Shipping, Airline, Banking and Insurance companies made their debut.

1932

In 1932, Mr. Ghulam Mohammad, a far sighted man, established Eastern Federal Union Insurance Company (EFU) with financial assistance from the Aga Khan III and the Nawab of Bhopal. Mr. Abdur Rehman Siddiqui became the founder chairman. The company was originally registered at Calcutta.

1947

In 1947, EFU found a new home in a new country. In Pakistan, EFU rapidly established itself as a progressive and innovative insurer. It gave the emerging insurance industry the leadership, the manpower and the drive needed to grow in a situation where at one time, three-fourths of insurance was held by foreign companies.

1961

By 1961, EFU had become the flag bearer of Pakistan's insurance industry on the world stage, and the largest life company in Afro-Asian countries (excluding Japan) under the leadership of Mr. Roshen Ali Bhimjee. It remained so until 1972 when Life Assurance business in Pakistan was nationalized. Thereafter EFU operated solely as a General Insurance Company, and was subsequently renamed EFU General Insurance Limited. Now EFU General is the largest non-life insurance company in the country and the mother company of other insurance organizations of EFU Group.

Timeline

EFU General passage through the time and their evolution to become the indefinable of insurance industry.

Profile of the Company

Pioneers in the insurance sector of Pakistan, EFU General Insurance Limited, is the largest and most trusted insurer that is always ready to go the extra mile to serve better.

Since inception in 1932, it has endeavored through numerous challenges of changing times. It has built a diversified customer base, covered more types of risks than any other, enhanced the expertise and delivered on the promises. In the year 2023, EFU General Insurance Ltd. including its Takaful (Islamic Insurance) operations stands at its historic high, crossing the Premium/Contribution figure of Rs. 41.5 billion.

EFU General provides a wide range of insurance services to fulfill the needs of commercial and individual clients. Its offerings include cover for Fire, Engineering, Marine, Aviation, Motor, Miscellaneous services and Takaful (Islamic Insurance). It has a diversified customer base and writes all classes of industrial, commercial risks while catering to retail businesses like travel and motor insurance, etc.

It is rated by national and international rating agencies, i.e., VIS, PACRA of Pakistan and AM Best of USA. VIS and PACRA have assigned rating of AA+ with outlook stable and AM Best have assigned rating of B- with outlook negative. EFU is an ISO 9001:2015 and 27001:2013 certified company.

Acknowledging the contributions made by EFU General to the industry and the economy of Pakistan, it has received countless awards during its journey of 90+ years. Some notable awards include Top 25 Companies Award of Pakistan Stock Exchange, Achievement Award & Gold Medal of the Federation of Pakistan Chamber of Commerce and Industry (FPCCI), SAFA Best Presented Annual Report (Certificate of Merit) of South Asian Federation of Accountants (An apex body of SAARC), Best Corporate Report Award of Institute of Chartered Accountant of Pakistan (ICAP), Brands of the year Award of Brands Foundation, Corporate Excellence Award of Management Association of Pakistan, Institute of Cost and Management Accountants of Pakistan (ICMAP), and Consumers Choice Award of Consumers Association of Pakistan.

Known for its trust and reputation, EFU General is the leading insurer of Chinese infrastructure projects (CPEC) in Pakistan. Being the undisputed leader in Pakistan’s insurance industry, it has always played a pivotal role as a stalwart institution, endowing the nation's insurance landscape with unparalleled leadership, resilience, and innovation.

Vision & Mission

Our Vision

To continue our journey to be better than the best.

Our Mission

To provide services beyond expectation with a will to go an extra mile. In the process, continue to upgrade technology, human resource and reinsurance protection.

Our Values

Our philosophy is to be the leading company with service above par with integrity, excellence and professionalism.

Following are our core values:

Integrity & Ethics
Conduct business with ethics, dignity, fairness and transparency.
Excellence
We measure our performance by results but more by quality of service.
Professionalism
We believe professionalism is perfection. Business resources are utilized in a manner to achieve optimum returns on resources.
Our people
In EFU, we work like a family. Everyone is treated with respect and without any discrimination.
Corporate Social Responsibility
We donate to various institutions in health and education sectors, for improving the lifestyle of common man.
Commitment
The management is committed to comply with statutory and regulatory requirements and to continually improve the quality management system in line with the company's objectives and targets which are established on regular basis. The policy and objectives are compatible with the context and strategic direction of EFU and are reviewed periodically through the management review process.

1932

Year founded

ISO 9001:2015

ISO 27001:2013

Certification

AA++

VIS, PACRA

Outlook Stable

B-

Outlook Negative

by A.M.Best

Check latest Best’s Credit Rating

EFU Group

Other sister companies of EFU group

EFU Life Assurance Limited

ISO 9001 Certified

Pakistan’s one of the largest private sector life assurance company

Visit Website

EFU Health Insurance Limited

Pioneer and Leader

Pakistan’s first specialized health insurer

Visit Website

Office Network

Find the nearest office around you.

Chichawatni (Sub-Office)

44 Railway Road,Chichawatni

040-5486848 - 5481742

Chistian (Sub-Office)

105 -E,Chistian

0632-503989

D.G Khan (Sub-Office)

Karachi Head Office

Karachi Central Division

Karachi Central Division (Unit'B')

Karachi Central Division (Unit'C')

Karachi Central Division Auto Leasing Unit

Karachi Corporate Division

Karachi Export processing Zone Branch

Lahore Punjab Region

Lahore Al-Hamd Branch

Lahore Bank Square Branch

Lahore Gulberg Arcade Unit

Lahore Model Branch

Quetta (Sub-Office)

Rahim yar Khan (Sub-Office)

Vehari (Sub-Office)

Selected Product

Conventional